Privacy Policy
1. General
Magicsketch attaches great importance to protecting our customers' personal information. This privacy policy explains how we collect, use, store and protect your information in accordance with applicable law, including the General Data Protection Regulation (GDPR). By using our services, you agree to the practices described in this policy.
2. Collection of personal information
We only collect the information necessary to provide our services, including:
- First and last name
- Delivery and billing address
- Email address
- Telephone number
- Payment details (processed in encrypted form via external payment providers)
- Order history and customer enquiries
3. Use of personal information
The information is used for the following purposes:
- Processing and delivery of orders
- Handling payments and preventing fraud
- Communication about orders, products and updates
- Improving our customer service
- Sending newsletters and promotional offers (only with your consent)
4. Sharing of information
We do not disclose your information to third parties, except:
- Payment and logistics partners (e.g. international carriers) to complete your order
- When required by law
- To protect the rights, property or safety of Magicsketch, our customers or the public
5. Protection of information
We use appropriate technical and organisational security measures, including:
- SSL encryption on all payments
- Restricted access to personal data for authorised employees
- Secure data storage on servers with access control
6. Storage of information
We only store personal data for as long as necessary for the purpose for which it was collected or as required by law. After this period, the information is deleted or anonymised.
7. Your rights
Under the GDPR, you have the right to:
- Access – obtain a copy of your information
- Rectification – have incorrect information corrected
- Erasure – have information deleted, unless the law requires storage
- Withdraw consent – withdraw any consent given at any time
- Object – object to certain types of data processing
To exercise your rights, please contact us by email.
8. Cookies
We use cookies and similar technologies to improve your experience on our website, analyse traffic and personalise content. You can change your cookie settings in your browser at any time.
9. Changes to the policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact details
Magicsketch
📧 Email: info@magicsketch.co.uk