Shipping policy
General
Magicsketch strives to offer all its customers a fast, secure and reliable delivery experience. This shipping policy describes how we handle the processing, delivery and tracking of orders, as well as the factors that may affect delivery times.
Order processing
All orders are usually processed within 2-3 working days after purchase confirmation. During order processing, the products are checked, carefully packaged and prepared for shipment via our international logistics partners.
Delivery method
We work with both European and international carriers to ensure safe and climate-friendly delivery. This method helps us reduce unnecessary transport movements and ensures that your order is delivered reliably.
Delivery
Most orders are usually delivered within 5–10 business days after dispatch, depending on the recipient's address, stock location, customs clearance and transport conditions. Delivery times are indicative, and in rare cases, delays may occur due to external circumstances beyond our control.
Free shipping
Magicsketch offers free shipping on all orders, regardless of order size or delivery country.
Order tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow your parcel all the way.
Possible delays
We always do our best to meet the estimated delivery times, but unforeseen delays may occur, including:
- Customs clearance
- Periods of high demand (e.g. holidays)
- Extreme weather conditions
- Force majeure situations
Magicsketch cannot be held responsible for such delays, but we appreciate your understanding and patience.
Contact
If you have any questions about your order or delivery, our customer service team is ready to help you:
📧 Email: info@magicsketch.co.uk